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DISCLAIMER
Optum Nova (Chamber of Commerce: 72231521), hereby grants you access to https://www.optumnova.com (“the Website”) and invites you to use the services offered herein. Optum Nova reserves the right to change the content or remove parts of the Website at any time without prior notice.

LIMITED LIABILITY 
Optum Nova makes every effort to update and/or supplement the content of the Website as often as possible. Despite this care and attention, it is possible that the content is incomplete and/or incorrect. The materials offered on the Website are offered without any form of guarantee or claim to accuracy. These materials may change at any time without prior notice from Optum Nova. In particular, all prices on the Website are subject to typographical and programming errors. No liability is accepted for the consequences of such errors. No agreement will be concluded on the basis of such errors. Users can contribute content to the Website. Optum Nova does not exercise prior control or editorial control over this content, but will investigate complaints regarding user-generated content and intervene if necessary. Please contact us via the contact form. Optum Nova can never accept liability for hyperlinks included on the Website that lead to third-party websites or services.

COPYRIGHT

All intellectual property rights regarding these materials belong to Optum Nova and its licensors and visitors. Copying, distribution and any other use of these materials is not permitted without written permission from Optum Nova, unless otherwise provided by mandatory laws and regulations (such as fair use), unless otherwise specified for specific materials.

MISCELLANEOUS
This disclaimer may be changed from time to time.

PRIVACY

WHY THIS PRIVACY STATEMENT?
We process your personal data in connection with our services. At Optum Nova, we highly value your privacy and handle your personal data with care and confidentiality. Personal data is processed in accordance with legal provisions such as the Personal Data Protection Act and the General Data Protection Regulation (GDPR), effective as of May 25, 2018. This privacy statement explains how we do so.

 

APPLICABILITY OF THE PRIVACY STATEMENT
This privacy statement provides information about the processing of personal data by or on behalf of Optum Nova and applies exclusively to the use of personal data of its customers and website visitors.

This privacy statement does not apply to third-party websites, such as websites or apps to which Optum Nova refers on its website or in mailings. Optum Nova advises you to consult the privacy policies of these third parties on their respective websites.

IDENTITY OF OPTUM NOVA
Optum Nova is the data controller within the meaning of the Personal Data Protection Act and, as of May 25, 2018, the GDPR. This privacy statement provides information on the collection and processing of personal data by or on behalf of Optum Nova.

Optum Nova is registered with the Dutch Chamber of Commerce under number 72231521. Optum Nova’s office is located at Rozengaarde 38, 3831 CD Leusden, The Netherlands, and can be reached via email at info@optumnova.com.

HOW DOW WE COLLECT PERSONAL DATA?
Optum Nova may collect information from you in the following ways:

  • Directly from you: For instance, when entering into an agreement with us, when you contact us by email, telephone, or in writing, or when you subscribe to our newsletter.
  • Via our website: We collect various data via our website for the operation, improvement, and registration of our services, including the use of cookies.
  • Via third parties: We may use third-party services acting on behalf of Optum Nova. This privacy statement also applies to data collected through these third parties when they act as processors for Optum Nova. We are not responsible for the collection of data not conducted on behalf of Optum Nova. For such data, please refer to the privacy policies of these third parties.

WHAT PERSONAL DATA DO WE COLLECT?
Optum Nova may process the following personal data:

  • Contact and account details: Such as name, address, telephone number, email address, and login credentials you provide.
  • Payment and billing information: If you enter into an agreement with us, we require your banking details for financial transactions.
  • Website data: Such as IP address, traffic and location data, and information about the use of our website(s).

FOR WHAT PURPOSE DO WE COLLECT YOUR PERSONAL DATA?
Optum Nova uses personal data primarily to fulfill the agreements we enter into with customers and for internal administration. Specifically, we may request your personal data for the following purposes:

  • To establish, maintain, and improve the contractual relationship with (potential) customers, or to enhance services and products.
  • To comply with legal obligations.

Optum Nova may send newsletters via email. If you no longer wish to receive newsletters, you can unsubscribe using the link at the bottom of the newsletter.

Personal data is not used for purposes other than those described above.


WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
Optum Nova values transparency in handling personal data. We may share your personal data with:

  • Affiliates of Optum Nova, partners, subcontractors (processors) providing services or executing tasks on our behalf, suppliers, government bodies, and other business relations.

Personal data from website visitors who use the portal is shared with partners only after explicit consent has been provided. Data is shared solely with partners the users select personally. Optum Nova does not share data without explicit user consent.

In some cases, Optum Nova may be legally obligated to provide your data to authorities.

Optum Nova has implemented organizational and contractual measures to ensure personal data is processed and protected in accordance with European and Dutch laws.


HOW LONG DO WE RETAIN YOUR DATA?
Optum Nova does not retain your data longer than necessary for the execution of agreements and, in any case, no longer than ten years after the termination of the agreement, unless a legal retention obligation applies.


WHAT ARE YOUR RIGHTS?
You have the following rights regarding your personal data:

  • To receive an explanation of the personal data Optum Nova has and how it is used.
  • Access and receive a copy of the exact personal data we hold about you.
  • Transfer your personal data to another organization.
  • Correct inaccuracies in your personal data.
  • Have your personal data deleted.
  • Withdraw your consent.
  • Restrict the processing of your personal data.
  • Object to specific uses of your personal data.
  • Be informed when your personal data is altered, deleted, or restricted.

To verify your identity, we may request a copy of your ID, driver’s license, or passport. However, certain details, such as your social security number, signature, photo, and document number, should be obscured. You should also indicate the date and purpose of providing the copy.

Requests are typically addressed within 30 days, with a possible one-time extension to 60 days if necessary.


COMPLAINTS
If you have questions or complaints about the processing of your personal data, you can contact Optum Nova via email at info@optumnova.com

If you are dissatisfied with the resolution, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Visit their website for more information: contact | autoriteitpersoonsgegevens.nl.


HOW DO WE PROTECT YOUR PERSONAL DATA?
Optum Nova takes data protection seriously and employs appropriate physical, administrative, organizational, and technical measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification of personal data.

If you suspect that your data is not adequately protected or have evidence of misuse, or if you want more information about the security of your personal data, please contact us at info@optumnova.nl.


AMENDMENTS
We may revise our privacy policy. Changes will be reflected in this privacy statement. We recommend reviewing this privacy statement regularly for updates.


QUESTIONS, COMMENTS, COMPLAINTS
If you have questions, comments, or complaints about this privacy statement or the way Optum Nova handles your personal data, please contact us via email at info@optumnova.nl.  

 

 

GENERAL TERMS AND CONDITIONS

Art. 1: GENERAL

  1. These terms and conditions apply to every offer, quotation, and agreement between Optum Nova and a Client where Optum Nova has declared these terms and conditions applicable, unless the parties explicitly and in writing deviate from these terms and conditions.
  2. These terms and conditions also apply to actions of third parties engaged by Optum Nova in the context of the assignment.
  3. These general terms and conditions are equally applicable to the management and employees of Optum Nova.
  4. The applicability of any purchase or other conditions from the Client is expressly rejected.
  5. If one or more provisions of these general terms and conditions are at any time wholly or partially void or nullified, the remaining provisions of these general terms and conditions will remain fully applicable. Optum Nova and the Client will then consult to agree on new provisions to replace the void or nullified provisions, maintaining the purpose and intent of the original provisions as much as possible.
  6. If there is ambiguity regarding the interpretation of one or more provisions of these general terms and conditions, the interpretation should align with the spirit of these provisions.
  7. If a situation arises between the parties that is not covered by these general terms and conditions, this situation should be assessed in accordance with the spirit of these terms and conditions.
  8. If Optum Nova does not always demand strict compliance with these terms and conditions, this does not mean that the provisions do not apply, or that Optum Nova waives the right to demand strict compliance with the provisions in other cases.

Art. 2: QUOTATIONS AND OFFERS

  1. All quotations and offers from Optum Nova are non-binding unless a deadline for acceptance is specified in the quotation. If no acceptance deadline is specified, the offer will expire after 30 days.
  2. Optum Nova cannot be held to its quotations or offers if the Client can reasonably understand that these quotations or offers, or parts thereof, contain an apparent mistake or clerical error.
  3. The prices stated in a quotation or offer are exclusive of VAT, other government levies, and any costs incurred in the context of the agreement, such as travel, accommodation, shipping, and administrative costs, unless otherwise stated.
  4. If the Client's acceptance deviates (whether on minor points or not) from the offer in the quotation, Optum Nova is not bound by it. The agreement will not be concluded according to this deviating acceptance unless Optum Nova indicates otherwise.
  5. A combined price quote does not oblige Optum Nova to perform part of the assignment for a corresponding portion of the stated price. Offers or quotations do not automatically apply to future orders.

Art. 3: CONTRACT DURATION, DEADLINES, EXECUTION AND AMENDMENTS

  1. The agreement between Optum Nova and the Client is entered into for a fixed term unless the nature of the agreement dictates otherwise or the parties explicitly and in writing agree otherwise.
  2. If a term is agreed upon or specified for the execution of certain work or delivery of goods, this is never a strict deadline. If the term is exceeded, the Client must provide Optum Nova with written notice of default, allowing a reasonable period to fulfill the agreement.
  3. Optum Nova will execute the agreement to the best of its knowledge, ability, and craftsmanship based on the current state of knowledge.
  4. Optum Nova has the right to have certain tasks performed by third parties. The applicability of Articles 7:404, 7:407 paragraph 2, and 7:409 of the Dutch Civil Code is expressly excluded.
  5. If tasks are performed at the Client's site or another location designated by the Client, the Client must provide the necessary facilities for Optum Nova's employees free of charge.
  6. Optum Nova may execute the agreement in phases and invoice separately for the completed parts.
  7. If the Client fails to provide required data on time, Optum Nova may suspend execution and charge additional costs caused by the delay. Execution will only begin after the required information is provided.
  8. Amendments to the agreement, whether initiated by the Client, authorities, or other parties, can affect the price, timeline, and scope of the agreement.

Art. 4: SUSPENSION, TERMINATION AND INTERIM CANCELLATION

  1. Optum Nova may suspend obligations or terminate the agreement if the Client fails to meet their obligations, or if circumstances lead to a justified expectation of non-compliance.
  2. Upon termination, all claims of Optum Nova against the Client become immediately due.
  3. Optum Nova is not liable for damages resulting from suspension or termination.
  4. If the agreement is terminated due to the Client's fault, the Client is liable for any resulting damages and costs incurred by Optum Nova.

Art. 5: FORCE MAJEURE

  1. Optum Nova is not obligated to fulfill its obligations if hindered by circumstances beyond its control and not attributable to its fault, including but not limited to strikes, natural disasters, and unforeseen delays.
  2. During a force majeure event, obligations are suspended. If the event lasts longer than 12 months, either party may terminate the agreement.
  3. Optum Nova may separately invoice completed parts of the agreement with standalone value.

Art. 6: PAYMENT AND COLLECTION COSTS

  1. Payment must be made within 10 days of the invoice date in the stated currency unless otherwise agreed.
  2. If the Client fails to pay on time, they are in default and owe statutory interest.
  3. All reasonable costs for collection, including legal and extrajudicial costs, are borne by the Client.

Art. 7: RETENTION OF TITLE

  1. Goods delivered by Optum Nova remain its property until all obligations under the agreement are fulfilled by the Client.
  2. The Client is not allowed to resell or encumber goods subject to retention of title.

Art. 8: WARRANTIES, INSPECTION AND COMPLAINTS

  1. Optum Nova ensures that its delivered goods meet reasonable expectations for use in the Netherlands.
  2. Warranties lapse in cases of improper use, modifications, or external circumstances beyond Optum Nova's control.
  3. Complaints must be reported in writing within the agreed timelines.

Art. 9: LIABILITY

  1. Optum Nova’s liability is limited to the invoice value of the order or the amount covered by its insurance.
  2. Liability only covers direct damages, excluding indirect or consequential damages, such as loss of profit or business interruption.

Art. 10: INDEMNIFICATION

The Client indemnifies Optum Nova against claims from third parties related to damages caused by the Client's actions during the execution of the agreement.

Art. 11: INTELLECTUAL PROPERTY

Optum Nova retains all intellectual property rights resulting from the agreement unless explicitly agreed otherwise.


Art. 12: GOVERNING LAW AND DISPUTES

  1. Dutch law applies to all legal relationships involving Optum Nova.
  2. Disputes are settled by the competent court in Optum Nova’s jurisdiction unless mandatory law stipulates otherwise.

Art. 13: AMENDMENTS AND ACCESSIBILITY

  1. These terms and conditions are available upon request via info@optumnova.nl and can be viewed online at https://optumnova.com/legalstuff/#termsandconditions.
  2. The Dutch version of these terms prevails in case of disputes about interpretation.